Ealing Council Services Over the Holiday Period

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Changes include revised dates for refuse and recycling collection

The Christmas tree in front of Ealing Town Hall

December 20, 2023

Ealing Council has published details of which of its services will be operating over Christmas and New Year.

Councillor Steve Donnelly, cabinet member for inclusive economy said,“The majority of council services will be closed over the Christmas and New Year period.  Some key services will still be operating, but the times of operation and contact details may be different, so do check on the council’s website for changes. And have a safe and happy time.”

Refuse and recycling

Rubbish and recycling collection days will change over the holiday period. Collections will return to normal on 15 January 2024.

The council’s re-use and recycling centre at Greenford will be open as usual from 8am-4pm, except for Christmas Day, Boxing Day and New Year’s Day.

Domestic and trade

Normal collection day	Revised collection day
Monday 25 December  (Christmas Day)	Wednesday 27 December
Tuesday 26 December (Boxing Day)	Thursday 28 December
Wednesday 27 December	Friday 29 December
Thursday 28 December	Saturday 30 December
Friday 29 December	Tuesday 2 January 2024
Monday 1 January 2024  (New Year's Day)	Wednesday 3 January
Tuesday  2 January	Thursday 4 January
Wednesday 3 January	Friday 5 January
Thursday  4 January	Saturday 6 January
Friday  5 January	Monday 8 January
Monday  8 January	Tuesday 9 January
Tuesday  9 January	Wednesday 10 January
Wednesday 10 January	Thursday 11 January
Thursday 11 January	Friday 12 January
Friday 12 January	Saturday 13 January
Monday 15 January	Back on schedule

Flats (communal bins)

Normal collection day	Revised collection day
Monday 25 December  (Christmas Day)	Tuesday 26 December
Tuesday 26 December (Boxing Day) -	Wednesday  27 December
Wednesday 27 December	Thursday 28 December
Thursday 28 December	Friday 29 December
Friday 29 December	Saturday 30 December
Monday 1 January 2024  (New Year's Day)	Tuesday 2 January
Tuesday  2 January	Wednesday 3 January
Wednesday 3 January	Thursday 4 January
Thursday  4 January	Friday 5 January
Friday  5 January	Saturday 6 January
Monday 8 January	Back on schedule

Residents can also sign up or log into their online council account to access a range of services, including council tax, business rates, housing benefit, council housing rent, repairs and home ownership. It is a new way to pay, report, request, apply and book online.

Cost of living support

For those struggling with the cost of living crisis, information about all the different sources of help, benefits, grants and money-saving discounts the council has on offer is on the  council’s website. Check out the community directory for local support and warm community spaces.

For housing and council tax benefit customers, check the payment schedule for over the Christmas period and into the new year.

Foodbanks will be open as usual, for those who already have a referral to the service with the following exceptions:

• The Greenford centre will be closed on both Christmas Day (25 December) and New Year’s Day (1 January)
• Southall Cranleigh Gardens centre will be closed Saturday, 23 December.

Full opening details can be found on the Ealing Foodbank website.

To make use of Ealing Foodbank, a voucher is required through its referral system. Speak to whoever you are getting advice and support from to see if they are able to refer you. Alternatively, call for free on 0808 208 2138 to speak to a Citizens Advice agent. This phone line is open 9am-5pm, Monday to Friday, and closed on public holidays.

The Community hubs will close at 5pm on Friday, 22 December 2023 and reopen at 10am on Tuesday, 2 January 2024. 

Council services

Council services available 24/7 for emergencies only are:

• Services for homeless people and their families or those threatened with home loss: 020 8825 5000
• Children and adults’ social care: 020 8825 8000
• Tenants requiring emergency housing repairs: 020 8825 5682 or 0800 181744
• Other emergencies e.g. road and footpath incidents: 020 8825 5000

MyAccount (Customer Portal)

Residents can also sign up or log into My Account to access a range of services e.g., council tax, business rates, housing benefit, council housing rent, repairs, home ownership etc. It’s a quick and convenient way to pay, report, request, apply and book for services online. Issues can also be reported via the love clean streets app

The noise response team will be operating a service to deal with  noise nuisance complaints. However, there will be no service on Christmas Day, Boxing Day or late New Year’s Eve and into New Year’s Day.  There will be varying hours on other days. Call 020 8825 8111.

As always, council teams will be on standby to grit roads across the borough if required.

The borough’s sports and leisure centres will be open at different hours over Christmas. 

Libraries

Most libraries will close at 4pm on Saturday, 23 December and reopen at 10am on Tuesday 2 January 2024. They will also be open on Saturday, 30 December but for further information check the library pages, which will be updated with details as they become available. 

The 24/7 online library service will be available to renew, manage accounts and more. 

Parking

All council car parks, pay and display bays and phone parking bays will offer free parking on Christmas, Boxing and New Year’s Day. Visitor parking in resident bays within Controlled Parking Zones (CPZs) will also be free on these days. Normal parking restrictions will apply on all other days.

Apart from Christmas Day, motorists are reminded that bus lanes, moving traffic violation and parking restrictions such as yellow lines, loading bays and parking in other places where parking is prohibited remain in operation throughout the festive period.

The parking services office will be closed from 5pm on 22 December 2023 and will re-open at 9am on 2 January 2024.

For urgent enforcement requests from 22 December 2023 to 2 January 2024, call 020 8825 6677 option 1, between 9am to 5pm and 0208 825 5000 outside working hours.

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