HAS ANYONE HAD A BAD EXPERIENCE WITH OVO ENERGY? One of dozens of messages that I have sent to OVO since January 2023. This one was sent on 13-8-23."I have had an 8 month nightmare with OVO. The Ombudsman upheld my complaint against them in May and I still haven't had an apology, compensation or a final bill."The reply I received on 17-8-23 was: "I have requested for these to be sent out via post, please allow 5-10 working days to receive the documents.Thanks,Nikkita."22 days gone by and still no sign of the promised postal delivery. In the meantime OVO has authorised a debt collector to harass me for an alleged debt of £146 +£20 costs. I emailed the debt company with proof of the now 9 months of OVO incompetence and they put the matter on hold until they contacted OVO. Unbelievably I today had an email from the debt company who have been instructed by OVO: "Please continue to chase the debt."OVO is driving me crazy. Next Wednesday I am seeking legal advise with a view to taken legal action against OVO for the now 9 month nightmare and the stress caused by OVO's incompetence.
Neil Milkins ● 24d0 Comments