I can't remember ever having this amount of stress from any company. This is now the 13th week of this nonsense. This email was received from Daniel W on 4 December. Hi Neil,I hope you're well. I'm getting in touch with regards to the conversation you had with one of my colleagues and the complaint you raised with regards to the cancellation of your switch to Utility Point that they have not yet processed. From looking back at your account, I can see that your switch was cancelled and processed by a customer service advisor on the 10/10/2020. This means that once Utility Point does come to review the investigation we have raised they will be forced to conclude that the cancellation was both correctly processed within the cooling-off period. I can see that my colleague Jaki has escalated the investigation with Utility Point; once this information is reviewed they will be forced to revert your supply back to SSE and refund any funds that have been taken. I propose waiting for the results of the escalation - Utility Point should respond within 6 days. I am aware that Utility Point has acknowledged that an investigation is underway - if they do not respond within this time frame, I can draft an email on your behalf - filing a complaint directly with Utility Point, wish should catalyse a faster response.I appreciate that there has been a significant delay to this process and it has been frustrating and time-consuming for you. For this reason, I would be happy to offer a goodwill payment of £30, to compensate you for the inconvenience caused. If you would like to schedule a call to discuss this matter further, please let me know and we can schedule a call next week. All the best, DanielSenior Energy Advisor and Complaints ManagerLook After My Bills A call was scheduled for 29-12-20 but they never phoned as promised and it is impossible to contact them by phone or email.
Neil Milkins ● 1685d