Forum Topic

TALK TALK

Has anyone else experienced the frustrations of terminating Talk Talk services?  I initially attempted to cancel my contract back in May and they informed they would disconnect.  Despite repeated (and extremely frustrating conversations with them) they are denying all and are now demanding a stagerring £250 from me as I had cancelled my standing order back in May.  I am at my wirs end as they, in their very passive aggressive manner, insist in simply repeating themselves!!  And when they do call me, they say they are the CEO.  Do they think I am an idiot? Any advice greatly appreciated.

Danielle Fox ● 2663d5 Comments

Thanks Ros.  I will deal with that tomorrow

Danielle Fox ● 2660d

You might want to try using Resolver to escalate your complaint. They have a good track record in complaint resolution.

Ros Guthrie ● 2661d

If you have changed your supplier to BT and they dealt with TalkTalk, any new demand for payment is classed as fraud, and you could take legal action against any person named by TalkTalk as having issued the demand, perhaps their chief accountant. It might cost a few pounds to issue a summons through the local small claims court, but it could totally block all their financial dealings until sorted. A friend did this when presented with a ridiculous demand, and two gentlemen in suits turned up at his door to sort it out within 2 hours.

Christopher Bell ● 2661d

Thank you for the advice Christipher.  I didnt write to them as they said they wouid cancel.  I did not end up going to BT as I didnt need to.  Apparently, I am not the only person to experience this problem.

Danielle Fox ● 2662d

If you wish to change your service provider let your new service provider sort it out. If you wish to simply terminate services send a letter by recorded delivery, keeping a copy, and perhaps even get a witness to sign it.Perhaps report the problem on national social media.

Christopher Bell ● 2662d