Home Instead Hammersmith and Chiswick Celebrates 'Outstanding' CQC Rating

An affirmation that Home Instead transcends industry norms.

We are excited to share that Home Instead Hammersmith and Chiswick has been awarded an 'Outstanding' rating in three categories following a recent inspection by the Care Quality Commission (CQC); This esteemed recognition is a testament to our unwavering dedication to delivering exceptional care.

The CQC ensures that health and social care services provide individuals with safe, effective, compassionate, high-quality care; they use a rating system that classifies services under the following categories:

  1. Outstanding: The service is performing exceptionally well.
  2. Good: The service is performing well and meeting expectations.
  3. Requires Improvement: The service isn't performing as well as it should and has been told to improve.
  4. Inadequate: The service is performing poorly and action has been taken against the provider.

Earning an 'Outstanding' rating in three categories is an affirmation that Home Instead transcends industry norms.

In arriving at their evaluation, the CQC undertook a comprehensive review of our records, conducted site visits, and held interviews with our clients, their families, and our Care Professionals. Valuable insights from local health and social care professionals further shaped the assessment.

Our staff's rigorous training garnered special praise. Our holistic approach to education, enriched by state-of-the-art virtual reality experiences and synergistic learning, ensures that we are at the forefront of care provision.

Professional endorsements further illuminate our team's proficiency and dedication. This dedication extends to the realm of client wellbeing, a facet which the regulator underscored.

Our in-house nutritionist's concerted efforts in curating bespoke meal plans and spearheading training initiatives exemplify our commitment to holistic health.

Our ongoing collaborations with distinguished universities and research teams, particularly in geriatric nutrition and advanced dementia care, reflect our allegiance to excellence in service. The recognition of our specialised care, notably our associations with prominent organisations for dementia and Parkinson's care, further distinguishes our approach. The CQC highlighted our innovative training methods, such as the emphasis on sharing care experiences, as instrumental in elevating the quality of our care.

“The agency was proactive in promoting national awareness days and months to help increase awareness for staff and the local community. For example, during Parkinson's awareness month they asked care workers to share their experiences of working with people with Parkinson's, looking specifically at challenges they faced, and also at what worked well. They used this information to help improve everyone's knowledge and develop the care they provided. “

A statement from a healthcare professional encapsulates our impact:

"If all agencies were like Home Instead, the well-being of our elderly would be effortlessly ensured."

For more insight we invite you to read the full report.

As we celebrate this achievement, our mission to deliver unmatched care remains unchanged. We extend our heartfelt gratitude to our clients, our team, and our partners for their enduring faith and support.

Home Instead Hammersmith and Chiswick

September 9, 2023

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Home Instead

186 Sutton Court Road,
Chiswick, W4 3HR
020 8746 1213

You can visit the independent home care websiteto read what customers have to say about their experience with Home Instead Hammersmith and Chiswick.